Privacy Policy

Last updated: August 2026

This Privacy Policy explains how TalkNyx (“we”, “us”, “our”) collects, uses, shares and protects information when you use our website and business communication services (the “Services”). By using the Services you agree to this Policy.

1. Information we collect

Information you provide

Account details — name, email, phone number, business name and address, and login credentials.
Billing information — payment details processed by our payment provider; we do not store full card numbers.
Content — messages, call notes, voicemail, contacts and other content you create in the Services.

Information collected automatically

Usage & device data — IP address, browser type, device information, pages viewed and feature usage.
Communications metadata — call and message logs (such as numbers involved, timestamps and duration) needed to provide and bill the Services.
Cookies — used to keep you signed in, remember preferences and understand usage. You can control cookies through your browser.

2. How we use information

To provide, operate, maintain and secure the Services;
To route and deliver calls and messages, and to provide voicemail and related features;
To process payments, prevent fraud and enforce our terms;
To provide support and respond to your requests;
To improve the Services and develop new features;
To send service, security and (where permitted) marketing communications;
To comply with legal and regulatory obligations, including telecom compliance.

3. How we share information

We do not sell your personal information. We share information only as needed to run the Services:

Service providers — telecom carriers/network partners, cloud hosting, payment processors and analytics providers who process data on our behalf under contract;
Within your organization — content and activity are visible to authorized members of your workspace according to their roles;
Legal reasons — to comply with law, respond to lawful requests, or protect the rights, safety and property of users and the public;
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.

4. Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes and enforce agreements. You may request deletion of your account data as described below.

5. Security

We use administrative, technical and organizational measures designed to protect your information, including access controls and encryption in transit. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights & choices

Depending on your location, you may have rights to access, correct, delete or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the email below. You can also manage many settings directly within the Services.

7. Children

The Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect information from children.

8. International users

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for such transfers.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here and revise the “Last updated” date. Material changes may be communicated through the Services.

10. Contact us

Questions about this Policy or your data? Contact us at support@talknyx.com.